Why is my transaction declined (iOS)

If your payment method is declined in the App Store or iTunes Store To complete your purchase, add a different payment method, then remove t...

Why is my transaction declined (Android)

Fix payment issues like declined transactions If you have problems paying for Google products, you might need to fix a problem with your pay...

My purchase was not added (iOS)

If you successfully made a purchase through your APPLE ID and your purchased items were not displayed, something you could try which usually...

My purchase was not added (Android)

If you successfully made a purchase through the Google Play store and have received the order invoice from the Google Play Store, and your p...

I got overcharged/unfamiliar charge(s) (iOS)

There is no way that we could charge any player without the player's authorization, or charge any player more than the presented item price....

I got overcharged/unfamiliar charge(s) (Android)

There is no way that we could charge any player without the player's authorization, or charge any player more than the presented item price....

I accidentally made purchases

We can not charge any purchases without explicit authorization from the player's device, and unfortunately, it's the player's responsibility...